Privacy Policy
Last updated: September 2026
About Nova Therapy
Nova Therapy is a psychotherapy practice operated by Sarah Yosra Azzam, Registered Psychotherapist. Nova Therapy is committed to protecting personal information and personal health information in accordance with applicable privacy legislation, including Ontario's Personal Health Information Protection Act, 2004 (PHIPA).
Information Collected Through This Website
When you contact Nova Therapy through this website, you may choose to provide information such as your name, email address, telephone number, and a brief description of what you are looking for. Please use website forms for general inquiries and avoid including detailed personal, health, or clinical information. We can discuss additional information through an appropriate method once we connect. The website may also collect limited technical information through cookies or similar technologies used to operate the website and understand how visitors use it.
How Information May Be Used
Information submitted through the Nova Therapy website may be used to respond to inquiries, provide information about services, arrange consultations or appointments, and communicate with you regarding your request.
Personal Health Information & Therapy Records
If you become a client of Nova Therapy, information collected as part of psychotherapy services may constitute personal health information under PHIPA. Clinical information and psychotherapy records are handled separately from general website inquiries and are collected, used, stored, and disclosed in accordance with applicable legal and professional requirements. Reasonable safeguards are used to protect personal health information from unauthorized access, use, disclosure, loss, or theft.
Third-Party Services
Nova Therapy may use third-party services to support website hosting, appointment scheduling, communication, payment processing, virtual sessions, or practice administration. These providers may process information as necessary to provide their services. Nova Therapy currently uses Wix for website hosting and Jane for practice management and appointment-related services.
Cookies & Analytics
The Nova Therapy website may use cookies and similar technologies to support website functionality and understand how visitors interact with the site. Where available, visitors can manage cookie preferences through the website's cookie settings or their browser settings.
Accessing or Correcting Your Information
You may have rights under PHIPA to request access to or correction of your personal health information. Requests can be directed to Nova Therapy using the contact information below.
Privacy Questions or Concerns
Sarah Yosra Azzam, RP. Privacy Contact, Nova Therapy. Email: info@nova-therapy.ca. Phone: (613) 929-6796. If you have a concern about how your personal health information has been handled, you may contact Nova Therapy. You may also have the right to make a complaint to the Information and Privacy Commissioner of Ontario.
Urgent or Emergency Concerns
This website, email, and website contact forms are not monitored for urgent or emergency concerns. If you are experiencing an immediate emergency, contact the appropriate emergency or crisis service in your area.